Shoretel Trunk Test Tool. Client running ST 7.5 on an SBE system. They developed an error when starting up Trunk Test Tool. Dialog shows.

1. Shoretel Trunk Test Tool

Shoretel Trunk Test Tool

I'm wondering if anyone has seen this before. When office A makes an outside call it shows for example (111) 111-1111 on the caller ID. If someone wants to call Office B they dial (222) 222-2222 and the call goes directly to that office, no issue.

Now, when office B makes a call to an outside number it shows (111) 111-1111 on the called ID. It's using the same number as office A. It needs to be (222) 222-2222 so people can call back if they miss the call. This is happening in multiple offices, using that same number as office A. I called our PRI provider but they said this is controlled from our side. I think they are correct as it's showing the Office A number.

Office B, C, D, ect. all have a T1K and a SG90 with dedicated PRI service. We do use a VPN for office to office calls.

Office A has a T1K, 2 SG90s and is where the ShoreTel server is located.

Am I missing something in the settings somewhere?

Edit:Site B has a SG30 not SG90